Manou

1. Introduction

Manou.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI voice platform and related services.

2. Information We Collect

2.1 Account Information

When you create an account, we may collect details such as your business name, email address, authentication data, and billing-related information.

2.2 Call Data

Our platform processes call recordings, transcripts, metadata, summaries, and related service information when those features are enabled or required to operate the service.

2.3 Usage Data

We collect technical and product usage information such as pages visited, actions taken, device details, and service diagnostics.

3. How We Use Your Information

To provide, maintain, and improve our services
To process transactions and manage billing
To send service, security, or administrative communications
To respond to support requests and product feedback
To monitor abuse, prevent fraud, and improve reliability
To comply with legal and regulatory obligations

4. Data Retention

We retain account and service data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods may vary by feature and configuration.

5. Data Sharing

We do not sell your personal information. We may share information with the following categories of recipients:

Service providers that help us deliver hosting, payment processing, communications, analytics, or support
Authorities or legal bodies where disclosure is required by law or valid process
Successors or counterparties in a merger, acquisition, financing, or asset sale

6. Security

We use administrative, technical, and organizational safeguards designed to protect data. No system can guarantee absolute security, but we work continuously to reduce risk.

7. Your Rights

Depending on your jurisdiction, you may have rights related to your personal data.

Access to your personal data
Correction of inaccurate personal data
Deletion of personal data where applicable
Restriction or objection to certain processing
Data portability where legally available
Withdrawal of consent where processing depends on consent

8. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.

9. Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children through the service.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be reflected on this page together with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@manou.app
Address: Manodev